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Recovering from Hijack [Info]

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Sep 2008

Iceberg

Recovering from Hijack [Info]

If your account has been hacked - don't panic! You'll be able to secure your account and your device in no time. However it's important that you have the right steps in the right order to go on not just your account as secure every bit possible, but the rest of your figurer/mobile as well.

Below is a step by step guide on securing your account and device in the best and near secure mode possible.

What are the Steps to Recovery?

1. Securing your Device (PC/Mobile)
ii. Securing your Electronic mail
3. Securing your account

If you do these steps in a dissimilar order, you gamble your account existence hijacked over again.

Securing yourself after an account hijack means more than than getting your account back into your own easily. It may be that your Email has been hijacked, and your device may have a keylogger installed. If you tin't exist certain that your E-mail and device aren't 100% secure, then you lot tin can't be sure that your business relationship will exist secure even afterward it is recovered.

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07-Aug-2018 16:33:35 - Last edited on 06-May-2021 fourteen:32:05 by Iceberg

Sep 2008

Iceberg

Security Checklist - Stride by Footstep

Below is a checklist of items that y'all can refer to on securing your account the all-time way.

Device Security

1. Run a malware and virus browse.

Sometimes computer viruses are only institute through an anti virus or anti malware program conducting a total scan. Hither is a list of recommended security software. Perhaps you are using mobile? Your phone needs protection too!

2. Make sure your device is up-to-date.

An up-to-date device helps to protect you lot from exploits. Brand sure that the time and appointment on your device is accurate. This will help with adding Authenticator to your account afterward.

Email Security

three. Make sure that your E-Mail account is secure.

Nigh Due east-Mail providers have the option to add farther authentication methods to your E-Postal service business relationship, such as 2-pace verification. You should also change your password for your registered E-Mail accost. Advice on keeping your Due east-Mail account secure can be plant hither. Brand sure that the recovery Electronic mail and phone number for your E-Mail address are also yours.

4. Ensure Electronic mail forwarding is not switched on.

If your E-Mail account was accessed, they may have set up Electronic mail forwarding to forward E-Post to another address.

5. Ensure that your E-mail account filters are not set to block incoming Jagex E-Mails.

This will assistance subsequently on when you get to the RuneScape Account section.

Note:

Make sure you but open E-Mails that you've specifically requested from Jagex. Advice on spotting suspicious E-Mails can be found here.

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07-Aug-2018 sixteen:33:45 - Last edited on 06-May-2021 14:32:xiv by Iceberg

Sep 2008

Iceberg

Linked Accounts

6. Review your RuneScape business relationship's linked accounts.

You should unlink any accounts that expect unfamiliar, and ensure that your accounts on these platforms are likewise secure if you have any of your own linked. Advice on linking/unlinking third-political party website accounts tin be found here.

Steam (applies if you accept your Steam account linked to your RuneScape business relationship)

7. Securing your Steam Account.

If your business relationship is linked via Steam, information technology'due south of import to make sure that is secure too. Information technology is HIGHLY recommended to enable Steam Baby-sit. Y'all can discover out more than nigh Steam account security here: https://support.steampowered.com/kb_article.php?ref=1266-OAFV-8478

RuneScape Account

8. Cease your Account'south agile sessions.

You can do this via your Account Settings on the website, and clicking "Agile Sessions" on the lesser.

nine. Brand sure the registered E-Mail for your RuneScape account is notwithstanding your E-Mail that you lot secured earlier.

Check this in your Business relationship settings by heading to "Email and Communication Preferences".

10. Modify your RuneScape countersign.

Jagex have provided some first-class password cosmos communication here.

xi. Set up Authenticator for your RuneScape account.

Advice on setting up Authenticator can be institute hither. This can exist done with or without a smartphone!

12. Set up a bank pivot if you don't accept one already.

Communication on setting a depository financial institution pin tin be found here. Yous tin can talk to a banker in-game to increase your reset flow to upwardly to 7 days.

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07-Aug-2018 sixteen:33:54 - Last edited on 06-May-2021 14:32:26 past Iceberg

Sep 2008

Iceberg

Booting & Locking Your Business relationship

If you lot need to boot your account out of the game and lock it, there are a few quick steps yous can take. If the password to your business relationship has been changed, y'all will demand to go along with a password recovery, which will lock your account. Resetting your password if you know it will but kick whoever is playing it offline. The instructions below item how to do this varying on the circumstances.

Do you lot have command over your business relationship recovery email?

Click here for instructions on booting your business relationship offline. Note: This won't help if your account is stuck online due to server problems.

Has your business relationship recovery electronic mail has been hijacked?

Click hither for steps on setting up a new email and securing your account.

Has your account recovery email has been changed by someone else?

Click here for steps on setting up a new registered electronic mail and secure your account. You tin can also click hither for advice on how to keep your email business relationship secure.

Does your account recovery email no longer exist?

Click hither for steps on setting upward a new registered email address for your account if it has been deleted by you or the email provider.

Have you concluded active sessions?

If your account is logged in via Social Media, you'll demand to finish all active sessions. This option is found in your Business relationship Settings.

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07-Aug-2018 16:34:03 - Terminal edited on 06-May-2021 14:37:17 by Iceberg

Sep 2008

Iceberg

If y'all take command of your account recovery email...

Booting your account:

� Click here to access the Hijacked Account page where you tin can submit a recovery request.
+ Inbound your login name and solving the puzzle volition send your registered email a link.
+ But click the link in the email you lot receive to set a new countersign.
= The hijacker will be kicked out of the account, allowing you to log in and continue playing.

This volition non work if there are server issues.
You must utilise the account recovery pick. Normal password changes are not the same.

IMPORTANT:

Even if you lot have access to your East-Mail, you lot should still browse your device, and so make certain that your Electronic mail accost is secure. You don't know if someone else has admission to it until you check your E-mail security settings!

Guiding somebody else through:

� Tell them to go to the RuneScape homepage.
+ In the top right paw corner of the page, in that location is a 'sign in/join' link. Click it.
+ An interface will appear, asking for a username and a pass.word.
+ Underneath the password box, there is some text that says Tin can't login? - Click it.
+ Select I forgot my countersign
+ Enter your log-in name and solve the puzzle.
+ An email will so be sent to your registered email address.
+ Click the link in the email to alter your password.
= The hijacker volition exist kicked out of the business relationship, allowing you to log in and keep playing.

Not receiving whatsoever emails from Jagex?

Click here for some tips on making sure that emails can come up through to you.

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06-May-2021 fourteen:32:56 - Final edited on 06-May-2021 xiv:38:42 by Iceberg

Sep 2008

Iceberg

If your account recovery e-mail has been hijacked...

Scan your reckoner:

If y'all demand some good security programs, take a expect at this page. Information technology contains some links to recommended programs (which are free) that will assistance you lot along the road to account recovery.

Information technology is of import that you let the scans finish before you make a new email. If you notwithstanding have dangerous software on your figurer your business relationship volition almost likely get stolen again.

Once the scans are finished:

You need to create a new email account. Information technology's recommended to create a 'google mail' account due to their fantabulous security measures.

Setting up 2-step verification:

Whilst you are here, you should consider setting upwards 'Gmail two step verification', as it keeps your email account very secure besides. When someone tries to log in to your electronic mail, information technology sends your phone a text. They need the text to log in to your e-mail, so hijackers are unable to log in.

Afterwards you've scanned your pc and created a new email, click here to submit an account recovery, and enter your new e-mail equally contact email.

Setting upwardly Authenticator:

You should enable the RuneScape Authenticator to keep your RuneScape account secure. You do not demand a smartphone for this!

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06-May-2021 14:33:05

Sep 2008

Iceberg

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Many cheers to Nurses and Samora Kiba for the back up in revitalizing this thread. And thanks to Salubrious for creating and maintaining the previous version of the lock/boot your business relationship guide thread, and to many years of service to the RuneScape community.